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Support Enhancement Overview: We've Made the Switch and We're Glad You're Here. |
Welcome to Web.com. We're excited about the support enhancements we're bringing to Burlee customers via our parent company, Web.com
(www.web.com). With these support enhancements, we are able to take advantage of Web.com's deeper technical and billing support teams,
expanded support site functionality, and expanded portfolio of hosting and add-on products. |
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With the 4/15 enhancements complete, you will begin to use new telephone numbers for your phone
support. Shared customers should begin using 1-800-WebHost. Dedicated customers should begin using
1-800-932-4678. However, don't worry if you forget the number, we'll redirect you to the
Web.com number for the first 30 days. |
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In addition, you'll begin using the Web.com online support resources at
http://support.web.com. You'll be asked for
authentication for access to many of these online support resources. You should have received a
domain name/secret word in an email on 4/15. If you did not receive this information, please just
click on the "Forgot your password?" link at
http://support.web.com. |
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To help you get started, we've developed this Welcome Center to answer the top questions you may have about this upgrade. We've included:
- Frequently Asked Questions
From support access to billing processes to referral programs, we've addressed a wide range of questions that you may have about how your support
experience will be affected by these enhancements.
- E-mail Communications
We've included copies of the e-mails distributed to update customers on these support enhancements.
- Reseller Benefits
We put a priority on our Reseller customers. With this upgrade, Burlee Resellers will retain any discounts for their current accounts and will be
enrolled in Web.com's Reseller Program, enabling them to take advantage of a wide range of program benefits.
- Contact Information
Reminders on where to go for support help before and after the support upgrade. |
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We hope you will take a few moments to review the information so that you can take advantage of
these changes. Should you have any questions, please contact us by opening an online ticket by
logging onto our Support Site at http://support.web.com.
In addition, Shared customers can reach us at 1-800-WebHost. Dedicated customers can reach us at
1-800-932-4678. |
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