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| Contact Information |
| With the 4/15 enhancement complete, you will begin to use new telephone numbers for your phone
support. Shared customers should begin using 1-800-WebHost. Dedicated customers should begin using
1-800-932-4678. However, don't worry if you forget the number, we'll redirect you to the
Web.com number for the first 30 days. |
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| In addition, you'll begin using the Web.com online support resources at
http://support.web.com.
You'll be asked for authentication for access to many of these online support resources.
You should have received a domain name/secret word in an email on 4/15. If you
did not receive this information, please just click on the "Forgot your password?" link at
http://support.web.com. |
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| Please note that we ask you to use the new online support resources at
http://support.web.com
rather than the email support channel of support@burlee.com
as we work to phase out this email support channel in the next 30- days. Using
our online ticketing system will help us respond to your needs more quickly,
and provide you with the ability to see your historical ticketing activity in
one convenient location on the Web.com Support Site. |
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